"It is with sincere gratitude that I write this email thanking you for your prompt attention to the issue we had with our Viking pool. As you know, we purchased this pool from the Pool Guyz because of the lifetime warranty of your fiber glass pool. Not everyone would have honored the warranty as you did and I know it is easier to side step issues that can happen. You did not have a preconceived attitude of denial and you took the time to investigate! Thank goodness we were fortunate enough to talk as well as meet with YOU to get the support and fantastic customer service that was beyond our expectation.
As you stated with the economy in a recession, the pool business has suffered as well. Instead of taking a bottom line approach to our problem, you took a customer service approach and made sure that, we as customers were your number one priority. This builds brand name and long term customer loyalty, which you clearly understand. As a side note, we also enjoyed meeting with the repair crew, as they were very approachable, sincere, and did a great job! Please let them know that we are very happy with their work.
We will be in the market for a pool again, and we will make sure this will be a Viking Pool thanks to you! We are sincerely grateful to you for making good on your word and warranty. Thank you for caring about your product as well as your customer!"
-Leif L. from Lorton, VA.
View more testimonials at http://www.vikingpools.net/testimonials.php